HELP DESK (for Library Staff only)

How to report problems and other requests

Please use the form below, selecting the corresponding "Problem Type" from the drop-down menu.

Circulation / Workflows - Questions about the function of Workflows and circulation support (checking out books, renewing patrons, etc).

Customized Reports - Requests for a custom report of any kind.

Downloadable audio - Questions related to OverDrive or NetLibrary downloadable audiobooks and portable digital players.

Equipment (hardware/software) Problems - Computers, printers, windows, internet and network problems.

Linking questions - Problems adding an item to a record.

Policy files - Requests for changes or problems with policy files

Network Outages/Circ Down

If you are COMPLETELY down, or circulation is down, you should call in the following sequence:

1. Monday - Friday: BCCLS Administrative Offices 201-489-1904
2. Saturday: Computer Center 201-489-1283
3. If no one answers either of the above refer to Staff Contacts and Downtime Procedures

Database Error Reports

The Database Error Submission form has moved! You can now submit database error reports directly from the catalog. When you spot an error, turn on Librarian's View. A 'submit a Database Error Report' link will appear above the holdings table. Click on the link, complete the form (note that title, author, ISBN, UPC, pagination, and TCN are automatically generated) and click submit. That's all there is to it! As always, thank you for being an extra set of eyes.

BCCLS Troubleshooting Knowledgebase

Visit the BCCLS Troubleshooting blog (knowledgebase) for answers to common problems. Includes solutions for problems with monitors, computers, scanners, printers, Workflows, Envisionware, Windows Updates, etc.

http://blogs.bccls.org/techblog

1.    Problem Type Circulation/Workflows/Loan Customized Reports Downloadable Audiobooks Equipment (hardware/software) problems Linking questions Policy files Other hardware/software problems

2.   What's your library? Lee Memorial Library, Allendale Bergenfield Public Library Bloomfield Public Library Bogota Public Library William E. Dermody Library, Carlstadt Cliffside Park Free Public Library Closter Public Library Cresskill Public Library Demarest Public Library Dixon Homestead Library, Dumont East Rutherford Memorial Library Edgewater Free Public Library Elmwood Park Public Library Emerson Public Library Englewood Library Maurice M. Pine Free Public Library, Fair Lawn Fairview Free Public Library Fort Lee Free Public Library Franklin Lakes Public Library Garfield Free Public Library Glen Ridge Free Public Library Glen Rock Public Library Johnson Free Public Library, Hackensack Harrington Park Public Library Hasbrouck Heights Free Public Library Haworth Municipal Library Louis Bay 2nd Library, Hawthorne Hillsdale Free Public Library Hoboken Public Library Worth Pinkham Memorial Library, Ho-Ho-Kus Leonia Public Library Little Ferry Free Public Library Ruth L. Rockwood Memorial Library, Livingston Lodi Memorial Library Lyndhurst Free Public Library Mahwah Free Public Library Maywood Public Library Midland Park Memorial Library Millburn Free Public Library Montclair Public Library Montvale Free Public Library New Milford Public Library North Arlington Public Library North Bergen Free Public Library Northvale Public Library Norwood Public Library Nutley Free Public Library Oakland Public Library Old Tappan Free Public Library Oradell Public Library Palisades Park Free Public Library Paramus Public Library Charles E. Reid Branch Library, Paramus Park Ridge Free Public Library Passaic Public Library Ramsey Free Public Library Ridgefield Free Public Library Ridgefield Park Public Library Ridgewood Public Library River Edge Free Public Library River Vale Public Library Rochelle Park Public Library Roseland Public Library Rutherford Free Public Library Saddle Brook Free Public Library Secaucus Free Public Library Teaneck Public Library Tenafly Public Library Upper Saddle River Public Library Waldwick Public Library John F. Kennedy Memorial Library, Wallington Washington Township Public Library Weehawken Free Public Library West Caldwell Public Library Westwood Free Public Library Wood-Ridge Memorial Library Wyckoff Free Public Library

3.   What's your name?

4.   What's your e-mail address?
     (Enter your correct address -- BCCLS Webmail addresses preferred)

5.   What's your phone number/extension?

6.   If a hardware/software problem, which machine has this problem (see sticker on front of the PC)

7.   Use this 'text-area' to describe as many details on your problem or request as possible.